❓Frequently Asked Questions
Q1: Are you a factory or a trading company?
We are a factory specializing in the field of solar inverters and solar energy storage systems. We operate advanced intelligent production lines and maintain an experienced production team focused on innovation and reliability.
Q2: What is the Minimum Order Quantity (MOQ)?
The MOQ is just 1 unit. For items currently in stock, we typically ship within 7 business days.
Q3: Do you provide OEM or ODM customized services?
Yes, we support both OEM and ODM. Our R&D team has over 20 years of experience, allowing us to customize packaging, functionality, and specific technical requirements for our clients.
Q4: What kind of after-sales support do you offer?
We provide 7x24 hour online service throughout the year. We offer product replacement for quality issues during the warranty period and provide comprehensive technical training for our partners.
Q5: What are the accepted payment terms?
We support various payment methods including T/T, L/C, Trade Guarantee Payments, PayPal, and Alipay. For strategic long-term partners, we can discuss flexible terms like DP.
Q6: Can the inverters handle different battery types?
Yes, our hybrid inverters are designed to work with both Lead-Acid and Lithium-Ion batteries, featuring self-adaption capabilities to synchronize with the Battery Management System (BMS).
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