❓ Frequently Asked Questions
Q1: What certifications do your lithium batteries have?
Our manufacturing processes are certified under ISO9001, ISO14001, and ISO45001. All products carry CE certification, and additional local certifications can be arranged upon request.
Q2: Are you a direct manufacturer?
Yes, we are a professional battery manufacturer with our own specialized production facility. We offer comprehensive OEM and ODM services to meet specific client requirements.
Q3: Can I request samples before a bulk purchase?
Certainly. We provide sample products for quality and performance evaluation. Please contact our sales representatives to coordinate sample shipping.
Q4: What is the typical delivery timeframe?
Sample orders are typically processed within 7-10 days, while bulk production orders usually require 15-20 days depending on the volume.
Q5: How do you ensure product safety?
Safety is our absolute priority. In over 16 years of production, we have maintained a record of zero fire or explosion accidents, thanks to our rigorous testing and high-quality Smart BMS.
Q6: Do you provide technical support for installation?
Yes, we offer 24-hour online technical support. Whether you have installation questions or require after-sales technical service, our team is available to assist you via digital channels.