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Frequently Asked Questions
Why is there a sound when using the power station?
The sound comes from the cooling fan or the SCM (Single Chip Microcomputer) system when you start or are actively using the product to ensure heat dissipation and stable operation.
Is it normal for the charging cable to heat up during use?
Yes, it is normal. Our cables comply with national safety standards and have obtained relevant safety certificates for high-power transmission.
How can I know the remaining usage time?
Please check the integrated data screen; it will automatically calculate and display the remaining usage time based on the current load when turned on.
How do I confirm the product is recharging?
When charging, the screen will display the real-time input wattage, and the power percentage indicator will blink to show progress.
How should the product be stored long-term?
Turn off the product and store it in a dry, ventilated place at room temperature. We recommend discharging and recharging it to 50% every three months to maintain battery health.
Can this portable power station be taken on an airplane?
No, due to international aviation safety regulations regarding high-capacity lithium batteries, this product cannot be taken on aircraft.
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